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WELCOME TO HEATSTAR SUPPORT
Our team prides itself on finding you a solution. Below are all the ways you can contact us and how to access the resources we’ve tried to provide on the site.
CONSUMER CONTACTS:
For inquiries regarding Enerco, Mr. Heater, Heat Star, or Heat Star AG please call:
1(800) 251-0001 and follow the prompts for consumer technical support.
Regular Business Hours:
Monday-Friday 8:00am - 5:00pm Eastern Standard Time
BUSINESS HOURS
All calls placed before end of business day will be answered by our team. We stay on the line after hours until all calls are resolved.
Monday - Friday 8:00 am - 5:00 pm EST
We are closed for standard United States holidays. Phones can turn off as early as 3:00 pm EST the business day prior to the holiday. All calls in the queue will be answered. Then the office reopens the next business day after the closure at 8:00 am EST. If it is during seasonal hours, then, unless listed below, phones will be monitored on Saturdays.
SPECIAL HOURS, 2025
The office will be closed December 24th and December 25th for the holiday. We will resume normal business hours on December 26th.
The office will also be closed on January 1st. We will resume normal business hours on January 2nd.
Click here to fill-out the Contact Us form and submit an inquiry concerning product details, order status, or general questions. Our Technical and Customer Service teams try to respond to all inquiries within one business day.
Our in-house teams are ready and waiting for you. During the cold season, we also increase our business hours to better accomodate your need and schedules. Watch this page for updated hours.
Click here to submit an inquiry for dealers or distributors in your area via our form. Our Sales team tries to respond within one to two business days.
Thank you for joining our family of customers! Please click here to register your warranty so we may better serve you.
We partner with many independent service centers around the United States. Click here to find a service center near you. Please call beforehand to make sure they can handle your request.
If you are interested in partnering as a service center, click here to submit an application.
TO ORDER SERVICE PARTS ONLY - IN CANADA:
For Canadian customers only - If you know which part number(s) to order, please visit LionCove Canada to place your order.
If you need technical support or help with obtaining a part number, you need to first contact Mr. Heater / HeatStar at the numbers above.
